New Client / Appointment Deposits
- For the first office visit all new clients must pay a deposit equal to the full exam fee.
- Exam deposits will be applied to successfully attended appointments; refunds will be issued if canceled at least 24 business hours in advance.
- Failing to show or give the required 24 business hours notice for canceling/rescheduling the appointment will result in forfeit of the exam deposit. We will follow up with a notification if this occurs.
Procedure Deposits
We will require that a deposit for a procedure be put down at the time of scheduling for all procedures.
Procedures will require a minimum cancellation of 5 business days to receive a full refund of your deposit, some exemptions may apply.
Veterinary Specialists Deposits
For times when outside services are needed, for example an ultrasound, we will bring in a specialist to perform that procedure. In order to be mindful of our specialists’ schedule and the increased demand on their time we will request a deposit. If you need to cancel a specialty appointment, we require 3 business days for a full refund of the deposit. If you do not cancel with a full 3 business days’ notice you will forfeit your deposit, and this will go towards paying the specialist’s cancellation fee.
Late Policy
Our appointment times are 30 minutes, and to give each patient their essential time with the doctor we will usually need to reschedule your appointment if you are 10 minutes late.
Cancellations
If you are unable to make your appointment please give us 24 business hours notice. Failing to give the required 24 business hours notice for canceling an appointment will result in a charge for the missed appointment or forfeit of the exam deposit.
We understand there are times when you must miss an appointment due to an emergency or family/work obligation. If you should experience extenuating circumstances, please contact hospital management and they will be handled on a case-by-case basis.
No-Show Policy
You will be documented as a No-Show if you fail to show for your appointment or arrive more than 15 minutes late for your appointment without prior notice. Failing to show will result in a charge for the missed appointment or forfeit of the exam deposit.